HTC says Droid Eris patch is not real? (Update) June 8, 2010
Posted by David in : HTC, Technology, Verizon , trackback
As any Droid Eris own will most likely tell you the recent upgrade to 2.1 has not been all sunshine and lollipops. Between the missing features that Verizon promised and reports of major bugs I know of a few user who are ready to give up on not only the Eris but maybe even Android all together. One such user? Anthony you may remember him from his review of the the Eris at least I hope you do after all it is to date the most viewed post on this blog. Since the upgrade to 2.1 he has be plagued with just plain out odd bugs with all major features, such as messages failing to send and calls dropping after coming in. The only solution he has found is power shocking the phone, by removing the battery. Now Anthony is not the kind of man to put up with this level of crap so he did what any user would do he called his carrier for help. Well Verizon basically told him oh well your problem not mine. Before I continue I should note that Anthony once attempted to call NASA because of a discussion about the Milky Way. So what did he do when Verizon was less then helpful? He called HTC and what he was told was shocking. But I will let his words speak for themself
I called HTC today and had a sup tell me there isn’t and never was a patch being created to fix the eris. And that Verizon was told from the beginning that the eris 2.1 would be fragmented, as well as Verizon demanding the update before HTC wanted to let it go. Hence the no speach to txt. The sup said that the eris hardware could handle it but had to be scratched because of the rush. And I’m not pulling your leg. Wish I would have recorded the call.
Now I do understand that more often then not a call center supervisor is not always given all the information. IN fact most the time we are treated like mushroom. That is kept in the dark and feed a load of crap, but to out right say we are not or has never been a patch for the 2.1 issues on the Eris is shocking.
This is also just one supervisor who has said this, but if you are an Eris owner call HTC your self and see what they say
Update:
So Anthony called HTC again today and again talked to a supervisor. This one told him the last person he talked to was not a supervisor and that although they have no ETA or any information on when or how the update will be pushed, the fact remains that the patch is being worked on.
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